Emergency Procedures for Tenants

Emergency Procedures for Tenants


EMERGENCY PLAN FOR TENANTS
During your tenancy you may encounter an emergency situation.  An emergency is defined as something that may cause more damage to the property, harm someone, or may cause more damage if left unattended. As our property managers are only contactable during office hours you will need to use the following procedure.

BREAK IN OR DAMAGE TO GLASS
In the case of a break in you will need to contact the police. The police will then give you a police report number which you are required to give to the property manager as soon as possible.  Without this number we cannot make an insurance claim and the cost of the repair will be at your own expense. If there is further damage besides glass damage to the property please let the property manager know as soon as possible. 
Below are the contact numbers for recommended glaziers. 
If it is after hours and you cannot get hold of the property manager you may call the following contractor:
Tool Box Property Maintenance - 0409 105 836 or 0402 822 445
or
Prompt Glass - 9330 5555 or 0411 872 938
You may instruct the glazier to forward the invoice directly to our office.
If the glass breakage is the result of an act attributable to yourself, you may call a glazier to repair the broken glass but the cost of the repair will be at your own expense.
 
ELECTRICAL PROBLEM THAT MAY CAUSE HARM TO TENANT
You may contact below electrician:
  • Tool Box Property Maintenance - 0409 105 836 or 0402 822 445
  • or
  • Jarrahdale Electrical - 0448 914 580
 
LOST KEYS OR LOCKED INSIDE THE PROPERTY  
You may contact a locksmith directly however this is at your own cost. If you lose or lock your keys inside the property during business hours you may come and collect our office set of keys to allow you access to the property. These keys must be returned to our office as soon as possible.  Please do not contact your property manager after hours if you have locked yourself out of the property.
 
SEVERE STORM DAMAGE/SEVERE DAMAGE TO PROPERTY
In the case of severe storm damage OR severe property damage please take the following steps:  If during office hours please contact your property manager. 
  • SES (State Emergency Service) 1300 130 039
If anyone is injured please call an ambulance on 000
 
If there are any burst water pipes at the property please turn the water off at the mains and call the below Plumber.
Tool Box Property Maintenance - 0409 105 836 or 0402 822 445
or
  • General Plumbing - 0431 174 458
 
If there is any urgent electrical damage please turn the electricity off at the mains and call the below electrician.                                        
  • Tool Box Property Maintenance - 0409 105 836 or 0402 822 445
  • or
  • Jarrahdale Electrical - 0448 914 580
 
If there is structural damage to the property, electrical problems or flooding, we recommend you do not stay at the property. The property manager will contact the building insurer the next working day, which will send an assessor and attend to any structural repairs.
 
**PLEASE NOTE that if you go ahead with a repair that IS NOT classified as an emergency, the owner is NOT obligated to pay for any expenses incurred. Additionally if any maintenance is carried out at the property and found not to be the owners responsibility but as fault by the tenant you will be held accountable for any expenses.**